White Pearl Medical Spa Privacy and Practices
Here at White Pearl Medical Spa, we strongly believe that your time is valuable, as is ours, and we make an attempt to be ready for your appointment at the scheduled time. We are committed to providing our patients with a safe, comfortable environment and maintaining the privacy and confidentiality of our patient’s personal and medical information. To ensure a smooth and efficient experience for everyone, we have established the following policies and practices. By scheduling an appointment and receiving services at our medical spa, you acknowledge and agree to comply with these policies.
Privacy and Confidentiality:
We collect and maintain personal and medical information about our patients in compliance with HIPAA regulations. We only use and disclose your information for the purposes of providing you with the best possible care, scheduling appointments, and processing payment for services rendered. We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access, loss, or theft. We do not disclose your information to third parties unless required by law or authorized by you in writing.
Informed Consent:
Prior to receiving any treatments or procedures, we require you to read and sign an informed consent form. The informed consent form will outline the risks, benefits, and potential side effects associated with the specific treatment(s) you will be receiving. We encourage you to ask any questions you may have before signing the informed consent form. Our staff will be happy to provide you with the necessary information.
Arrival and Punctuality:
We kindly request that you arrive at least 15 minutes prior to your scheduled appointment time to allow for check-in and completion of necessary paperwork. Arriving late may result in a shortened treatment time, as we must respect the schedules of other patients.
Cancellation Policy:
If you need to cancel or reschedule your appointment, we require a minimum notice of 24 hours prior to the scheduled appointment time. Failure to provide at least 24 hours’ notice for a cancellation or rescheduling will result in a fee of $50. The cancellation fee will be charged to the debit/credit card on file, provided by you during the registration process, within the same day as the scheduled appointment.
No-Show Policy:
If you fail to show up for your scheduled appointment without any prior notice (“no show”), you will be considered a “no show” patient. As a “no show” patient, you authorize White Pearl Medical Spa to charge a fee of $50 to the debit/credit card on file, provided by you during the registration process, within the same day as the scheduled appointment. Failure to pay the no-show fee within the specified time frame may result in a restriction on future appointments at White Pearl Medical Spa. You may not be able to schedule or receive any further treatment until the outstanding balance is paid in full.
Payment Agreement:
By receiving services at White Pearl Medical Spa, you acknowledge and agree that you are financially responsible for all charges associated with the services rendered. In the event of default, I agree to pay all costs, including but not limited to, cancellation and no-show fees, collection agencies, and reasonable attorney’s fees. A photocopy of this agreement shall be as valid as the original.
By signing the document below, I acknowledge that I have read, understand, and agree with all the terms above.
Scheduling
To help accommodate your scheduling preferences we suggest booking appointments one week in advance. You can schedule appointments by calling (847) 238-8861 from Tuesday to Saturday. We are closed Sunday and Monday. Most appointments can also be scheduled online through this button below.
Cancellations
We recognize that everyone’s time is valuable, so we make every effort to maintain the scheduled appointment times. If you arrive more than 15 minutes late for your scheduled appointment you may be asked to reschedule. Should you need to cancel or change the date of your procedure, we require at least 24 HOURS NOTICE as a courtesy to other people seeking our services. Any procedure canceled without 24 hours’ notice will incur a $50.00 CANCELATION FEE (for longer appointments or multiple procedures in one day this fee may be higher). A credit card number may be required to hold your reservation.
Late Arrival
We suggest arriving 5-10 minutes prior to your appointment time to allow time to complete paperwork or answer questions about your service you may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. If you arrive more than 10 minutes late for your appointment time, your appointment may be either shortened or cancelled if there is not enough time to complete the procedure.
Payments
All services must be paid for at time of service. As all services are elective aesthetic services we are unable to bill medical insurance. Prices of products and services are subject to change. Price changes will not affect service packages that are already purchased. We accept Cash and Credit Cards (Visa, MC, Discover). We also offer Patient Financing Option (Cherry, PatientFi, CareCredit)
Returns/Refunds
All products can be returned within 7 days of purchase. Procedures will not be refunded.
Photo Policy
As a medical facility using state of the art technology, we may take pictures before treatment and at appropriate intervals throughout your treatments. These photos are important for clinical purposes and to track progress. We reserve the right to use these photos to demonstrate pre and post procedure results. They may be used for our training manuals, presentations, website, social media and advertisements. For your privacy no names will be used and eyes will be blacked out if the client chooses
Privacy Policy
In order to provide the highest quality service at White Pearl Medical Spa, we collect and store personal information regarding your health as it pertains to the services you receive, your contact information (email, adress, phone), your payment method and your treatment history. Protecting your privacy is important to us. We use an oneline Electronic Medical Records service to securely store your data. This is in compliance with privacy laws. We will not share or sell your information to third parties. Your health and service history information is used to facilitate booking your appointments, recommending appropriate treatments and products, follow up phone calls to ensure your satisfaction, promotional emails pertaining to offers that may be of interest to you and surveys to ensure we are continually improving to best suit your needs. Your financial data is stored securely in our payment software using a globally recognized payment processor. Staff will not have access to this information, as it is stored in an encrypted format. We use before and after pictures for training and promotional purposes on our website and social media. If you wish to have your identity concealed, please speak with a member of the team. The clinical staff may, as a courtesy, inform you of any intention to post your before and after photos online. We appreciate your business and value you and your privacy.
